Blue Green Equipments

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How can I contact a sales person?

Kindly contact on 8592070901 to get assistance on machine purchase

Can we get machine purchase in anywhere in Kerala?

Our trained sales engineers are working across Kerala to ensure the availability of machines anywhere in Kerala on right time at the right place.

How can I get a quotation of the machine?

Kindly contact 8592070901 or after our sales engineer visit your office directly and prepare a quotation based on your requirement.

What about your Customer Service policy?

The short definition of customer service is making sure the customer is happy. The longer version is to ensure the customer is satisfied with the product and service provided,

Better quality service will be provided by following the listed policies.

 

  • Maintain a positive attitude.
  • Creatively problem-solutions
  • Respond quickly.
  • Personalized service.
  • Train customers to help themselves.
  • Actively listening.
  • Reducing down time
  • Premium product with quality service.
  • Focused customer service with specialized department.
  • Skilled manpower for effective service.
  • Parts service at right time at right place.
  • Specialized skilled manpower for specific service.
  • Toll free number (1800 103 6910) for easy availability.
How can I get your service support within a short/less breakdown period?
  • From the very beginning of the company onwards our way to provide highly quality machines with lowest hour time.
  • Individual engineer for individual machines.
  • We will provide you with a better and quality service and rectify the machines downtime within 24 hours.
  • Our OEM-factory trained specialized engineers are ready to serve you in any circumstance.
  • You can personalize your service by taking an annual service contract.
  • You can contact us on 1800 103 6910 toll free number.
How can I avoid machine breakdown and use my machine effectively with your service support?
  • We are providing a random visit and inspection of the machine once a month
  • Doing service activities for preventive maintenance support to avoid more machine downtime
  • Avoid more machine downtime by using genuine &recommended spares and lubes
  • Maintaining consumables and recommended spares /lubes in stock can avoid more downtime.
  • Monitoring the machine’s working data (working time, down time, fuel efficiency) effectively by connecting the machine to our monitoring system through GPS.  This can track the machine’s whole performance activities and ensure the recommended parameters.
  • Wide storage of spare parts at our warehouses and branches will ensure timely availability of parts.
  • Area service team will ensure service within 24 hours.
Why should I buy genuine spare parts and oil?

Genuine products are completely durable and last for a lifetime. You do not need to worry about getting the faulty item from the market.

 

Another consideration is “value for money’. The price that you are paying for these items will help you add to the running capacity, which will last a lifetime. It is always better to invest a tad bit in a product that is completely genuine. If you purchase the faulty item from the market, there might be additional expenses for you later on.

 

By buying a genuine replacement for your machines, you are ensuring that it will be designed to fit as it should. Original equipment manufacturers (OEMs) of these machines will take time to check that parts meet the required specifications and that the parts have been rigorously tested. This won’t be the same case with pirate parts, which are often poorly designed and untested.

Is warranty for spare parts available?

Yes, you are likely to be covered by a warranty. If something goes wrong within the time frame, you will be able to get a replacement or repair. A standard warranty of 6 months is available on all spare parts except sensors and electrical components.

Is revision and updating on spare parts available?

Yes, we are actively engaged in revision control

 

Due to the increased revision control made, any parts you buy will likely benefit from being improved in line with growing research, they will be up to date and provide you with the best results. So, you can guarantee long-term precision as a benefit of revision control.

How will I get parts?

Our large stock of parts are available in all our branches across Kerala. This ensures the timely availability of parts without delay.

 

Our parts area managers over service engineers can help clarify and respond to the need of using genuine spare parts and anything related to parts. This helps improve our customer service and relationship.